You’re Not Welcomed
tripadvisor
The salon experience begins as soon as a client enters the reception area. Hooker says, “The reception holds the keys to the kingdom. You should feel welcome, they should be informative, the service menu [should be] available, because maybe there’s something else you’d like to add on to your service while you’re there. The reception area should make you feel like you’re at home. It should be a place of relaxation.” If the hairdressers or receptionists don’t greet you when you enter the salon, that’s a definite red flag about their quality of service.
The Hairdresser Doesn’t Offer a Consultation
Beauty & the Blonde
When a client arrives for an appointment, the hairdresser should discuss the client’s style options. Do not immediately proceed to the shampoo area. Instead, talk about what the client wants to accomplish with the service. Have a brief consultation before the appointment begins. Hoare adds, “Ideally, I want to be talking about your hair before we start talking about your holiday and your boyfriend.” The consultation is one of the most important parts of an appointment, so make sure the salon doesn’t ignore it.
